Claims Management Process - assurance Claims - Recorded Statements!
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Insurance claim recorded statements. They normally go just fine, but sometimes the assurance adjuster uses tricks and gimmicks to get you to say things you shouldn't say.
What I said. It isn't outcome that the actual about
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We had a good read. For the benefit of yourself. Be sure to read to the end. I want you to get good knowledge from
Claims Management Process.
So keep a claims diary. This protects you, the policyholder or claimant, if and when you have problems with your claim.
Get a notebook or legal pad and write down all things that happens Every Day during your claim process. Never trust your memory.
When you speak to anyone about your claim, write it down.
Let's talk about recorded statements and your claims diary.
Recorded statements are a general part of the claims process. Claims adjusters normally like to get a recorded statement from all the parties in the loss early in the claims process. That way, the details of the claim are still fresh in everyone's minds, and can be documented more accurately. Don't be nervous about being recorded.
If the claims adjuster calls and requests a recorded statement over the telephone, politely tell him that you prefer to meet with him in person. The best scenario for you would be to meet the adjuster at your attorney's office, and give the recorded statement in the presence of the attorney. Even uncooperative or moody adjusters seem to be on their best behavior in the presence of an attorney.
If the assurance adjuster or examiner only does recorded statements by phone, plainly have the adjuster do a three-way consulation call with you and your attorney.
On an in-person interview, the adjuster will have his transported tape recorder with which he will record the interview. You should also bring a transported tape recorder and tape the interview for your own protection. You can buy a hand-sized cassette recorder at any electronics store or reduction department store...even major drug store chains for less than .00. They use thorough cassette tapes and batteries. The microcassette recorders work great, too, and cost about the same. Make sure that you have abundance of fresh batteries and a few cassette tapes with you at the interview.
When the adjuster is recording your statement, don't Offer any information. Retort the question that he asked, and no more.
Remember that some questions do not deserve an answer.
Have you ever been in an interview, or some collective situation, and someone asked you a question that made you uncomfortable? And you Answered the question so they didn't think you were impolite? Then later you hated yourself for being a doormat?
People feel a need to be nice. Adjusters take benefit of people's need to be nice. Adjusters know that most citizen will Retort anyone questions seem reasonable, even if the question is not relevant to the claim. Personal questions that do not have relevance to your claim should not be answered. Questions about your income, or asking for your collective safety number, may not be relevant to the claim. Questions about your income, for example, are not thorough unless you are making a claim for lost wages.
One of the reasons that adjusters ask for your collective safety whole is so they can look you up on a database called assurance assistance Office (Iso) Claimsearch. If you want to see what the Claimsearch homepage looks like, go to: claimsearch.iso.com/index.asp
Claimsearch is a searchable database that shows if you've ever had an assurance claim before. With your collective safety number, adjusters and claims examiners can call up all the data about you...Without Your Permission.
If there's a question that the adjuster asks that you don't feel comfortable answering, politely reply "I'd rather not Retort that question." Sometimes adjusters ask inappropriate questions. Make sure that the adjuster sticks to the details of the urgency or loss. If you're in an attorney's office at the time of the recorded statement, he'll help the adjuster stay on track.
My reliance is that you, the policyholder or claimant, should record every telephone conversation and face-to-face conversation that you have with anyone about your claim. The same electronics stores that sell the cassette recorders will stock a "pick-up" microphone that plugs into your cassette recorder and has a suction cup that sticks to your telephone handset. The quality of the sound is normally quite good.
I'm not suggesting for a moment that you should do something illegal or unethical. You need to check your state's statutes and laws about recording conversations. Some states do not allow it unless both parties give consent. Some states allow it if only one of the parties is aware that the conversation is being recorded.
Know the law, and know your rights.
Don't be surprised if some adjusters refuse to have their conversations recorded. That doesn't mean that you should cave in to their lack of cooperation. You should insist on the recording, or politely refuse to speak with that person. But, it should tell you something about that someone if he or she refuses to be recorded.
Be in control of when and where you accept phone calls about your claim. I've seen some adjusters that try to keep the insured off equilibrium by making calls at unusual times, like early morning or late night. If you're not ready to record the call when the phone rings, tell the someone that it's not convenient to speak right then and make an appointment to call him back. Always keep your appointments.
I can dream that some of you reading this record think that this author is some sort of paranoid kook. Please let me assure you that I am. But I've seen countless situations in which an adjuster took a recorded statement, and then wrote a statement overview that wasn't anyone like the data on the tape. I've seen police officers fill out an urgency report, and impart the urgency wholly wrongly. I've seen court testimony where the adjuster and the insured are questioned about an incident, and their stories are wholly different.
Recordings of conversations put all of that to rest.
After you have a qoute with a someone who lies to you, or about you, it's too late to record them then.
The old adage is, "better safe than sorry." Sorry can cost you thousands of dollars. Keep a claims diary.
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